Training, Education and Consultation
For Your Collision Center Management Software
→ Your Entire Shop Migrated Over the Weekend.
→ Monday Morning, You’re Working on Live Tickets.
From Start to Finish
Our experts will have boots on the gound for 6 – 9 days.
All of the vehicles in your shop are migrated into Rome over a weekend and your WIP is balanced to the penny.
On Monday morning, you are working on live tickets in your shop while our expert trainers help you optimize your manpower and resources to deliver the highest level of customer service, sustainable profit per square foot, and quality of life.
At the end of the training, you’ll be operating on your own with the tools and knowledge necessary to achieve the shortest cycle-times and the highest levels of customer satisfaction.
Rome’s factory-based business model is implemented in all aspects of daily operations including:
- Job Scheduling
- Blue Printing
- Parts Management
- Production Management
- Customer Service
- Document Management
Rome’s training is more than just a class on what buttons to click in our software.
Our training program is based on a hands-on, real-world process model that defines the responsibility, authority, and accountability of each member of the administrative team.
Our trainers give you the tools to manage and measure each department in your shop to achieve the highest levels of labor efficiency, customer satisfaction, production per square foot, and profits.
Daily and Monthly Review
After 90 days/bimonthly
- Quantitative Analysis Daily Score to the Shop Staff and Management.
- Analysis of Product use and Execution of Best Practices.
- Trending Reports of Shop Performance by Department.
- Analyzing your Performance in Every Key Area of Your Shop.
If you have a new employee, want a refresher or want to review how to use Rome to its fullest potential, Rome has several options to serve your needs. We can conduct a conference call webinar, where we review the software and answer any questions. Or, if you need in-person, hands-on training, one of our expert trainers will come to your shop and work with you live in your shop.
Each 20 Group is comprised of principals and managers from non-competing businesses who are willing to discuss each other’s operations in detail.
Benefit from the exemplary curriculum in concert with a collaborative training environment. The students will engage in detailed dialogue and identify proven methods that will maximize the continued success of your collision center.
Additionally, members receive customized financial composites and other analytical tools to compare their operation with group and manufacturer specific benchmarks. Analyzing your operation and identifying new ways to maximize profits is crucial to staying ahead of the competition.
Annual Conclave and Regional Seminars
Online Training and Education
From the comfort of your shop or home.
Several times a year, Rome hosts informative webinars covering relevant topics that are important to our users. These webinars are free to attend and are recorded for those who are unable to attend or would like to re-watch at a later date.
Online Member Resources
Up to date tutorials and manuals are available for viewing on our member website at any time.
World-Class Technical Support
For any questions you have after your one-on-one training, our courteous and professional technical support staff are available to assist you by phone, email, or through remote desktop sessions.
Our toll-free phone service is open from 7:00 a.m. to 6:00 p.m. (EST), Monday through Friday with emergency service available after hours and on weekends.
We realize your time is valuable, so it is our goal to answer your call in three rings or less and address the problem as quickly as possible.When more challenging problems develop, our product manager and programmers are available to provide the highest level of product knowledge to find a resolution so you can get back to the job at hand.