How Can We Help?
R&R Troubleshooting – Exceeded Max Number of ROs
RO’s Reynolds default for the number of RO’s on a single-vehicle is 2. There is a procedure sheet for increasing the maximum number is Reynolds in G:\Proc Docs\R&R\Docs\R&R Max RO.doc. We recommend they go change the limit for all makes to 4. This should allow the RO to go over. The only other way around this is to have Reynolds support go in and delete one of the other RO’s
If you get a message that says the customer is not registered owner of this vehicle that means that the customer is not listed as the owner in ERA. First, check to see if there is more than one customer in ERA for this person. Picking one of the other customers might get you by this. Unfortunately, we can’t fix this in Rome as we can in CDK. Someone must go into Reynolds look up the vehicle and change the owner to the correct customer number. I don’t have a procedure sheet for this.
Another message has “Exceeded Max Amount” in it. This is caused when the GoG or Misc code in Reynolds has been given a max amount it will accept. This most commonly caused by one of the lines in Rome not having the correct account code. Typically, the Haz Waste or Shop Supplies codes in ERA will have small maximums and if a part or sublet gets coded as them it will trigger this. More recently I have seen Paint Material have a limit of $999. In today’s world its no longer out of the question to have Paint Materials go over $1000 so they would need to increase the maximum by going into the GoG or Misc code set up and changing it.
Totals don’t match between Rome and Reynolds. This most commonly has to do with taxing. The Reynolds interface handles applying the tax in the DMS. We send over totals in GoG codes and the GoG code is what gets taxed or not. This typically happens with Sublet or Misc transactions. For Reynolds, we usually set up a Taxed and Non-taxed sublet accounts and put them in the Retail profile. They need to use the correct account in Rome so that it gets taxed correctly in Reynolds.