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The collision repair industry is rapidly evolving, and in 2025, success hinges on delivering an exceptional customer experience. With claim volumes declining, repair shops must embrace technology, streamline communication, and invest in training to stay competitive. AI-powered tools are enhancing efficiency, mobile apps are improving transparency, and customer retention strategies are becoming essential. Shops that prioritize customer trust, leverage innovation, and adapt to modern vehicle complexities will lead the industry forward. As James Rome highlighted in a recent interview, the future of collision repair is about reimagining the customer journey and staying ahead of industry shifts.

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