1-800-373-ROME support@rometech.com

CHATTER FOR COLLISION REPAIR SHOPS

A five-star strategy: how body shops grow trust and bookings on Google

Before a customer calls your shop, they check Google.

Chatter helps ROME customers strengthen their online reputation, increase Google reviews, and improve local visibility — without adding work for estimators or front-office staff.

See measurable improvements in as little as 60 days.

Man in car looking at mobile phone next to an enlarged image of a mobile device with text exchange showing a positive, five star collision shop review

An online review strategy that pays off

+13%

increase in repair jobs booked

+8%

sustained revenue growth in under 3 months

+41%

improvement in Google star ratings

+27%

increase in local review volume

Source: Automotive collision repair customer results.

An online review strategy that pays off

The 4 Rs of Google reviews for collision repair shops

Happy woman customer at a collision shop surrounded by boxes containing positive online reviews

Rating

A strong Google rating builds confidence before a customer ever walks through your door.

Most drivers won’t contact a collision shop rated under 4 stars.

Chatter helps ensure satisfied customers consistently leave positive feedback after repairs are completed.

Happy woman customer at a collision shop surrounded by boxes containing positive online reviews

Review volume

When customers search “auto body shop near me” or “collision repair near me,” Google favors shops with more reviews and consistent activity.

In 2023, 87% of people used Google to research local businesses, including collision repair.

Chatter automates review requests so your shop never misses an opportunity.

Smiling man in car typing on a mobile phone. An image of a five star review next to him
Illustration of a laptop surrounded by 5 star online reviews

Recency

Recent reviews signal that your shop is active, professional, and delivering quality work today, not last year.

73% of customers look for reviews written within the last 90 days.

Chatter keeps reviews current without manual follow-ups.

Illustration of a laptop surrounded by 5 star online reviews

Responsiveness

Customers trust shops that respond to reviews — and Google rewards them.

Shops that reply to reviews are 41% more likely to win new business.

Chatter helps you respond quickly with AI-assisted, professional replies that protect your reputation and reinforce trust.

Image of a smiling female collision shop customer next to an example of a five star online review

Your bottom line can’t wait

Chatter is built for busy independent body shops and dealership collision centers that want to improve visibility, credibility, and customer trust — without adding administrative burden.

Start seeing real, measurable results within 60 days.