CHATTER FOR COLLISION REPAIR SHOPS
A five-star strategy: how body shops grow trust and bookings on Google
Before a customer calls your shop, they check Google.
Chatter helps ROME customers strengthen their online reputation, increase Google reviews, and improve local visibility — without adding work for estimators or front-office staff.
See measurable improvements in as little as 60 days.
An online review strategy that pays off
+13%
increase in repair jobs booked
+8%
sustained revenue growth in under 3 months
+41%
improvement in Google star ratings
+27%
increase in local review volume
Source: Automotive collision repair customer results.
An online review strategy that pays off
The 4 Rs of Google reviews for collision repair shops
Rating
A strong Google rating builds confidence before a customer ever walks through your door.
Most drivers won’t contact a collision shop rated under 4 stars.
Chatter helps ensure satisfied customers consistently leave positive feedback after repairs are completed.
Review volume
When customers search “auto body shop near me” or “collision repair near me,” Google favors shops with more reviews and consistent activity.
In 2023, 87% of people used Google to research local businesses, including collision repair.
Chatter automates review requests so your shop never misses an opportunity.
Recency
Recent reviews signal that your shop is active, professional, and delivering quality work today, not last year.
73% of customers look for reviews written within the last 90 days.
Chatter keeps reviews current without manual follow-ups.
Responsiveness
Customers trust shops that respond to reviews — and Google rewards them.
Shops that reply to reviews are 41% more likely to win new business.
Chatter helps you respond quickly with AI-assisted, professional replies that protect your reputation and reinforce trust.
Your bottom line can’t wait
Chatter is built for busy independent body shops and dealership collision centers that want to improve visibility, credibility, and customer trust — without adding administrative burden.
Start seeing real, measurable results within 60 days.