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How Independent Shops Thrive Amid DRP Decline – 3 Key Benefits with Collision Management Software

How Independent Shops Thrive Amid DRP Decline – 3 Key Benefits with Collision Management Software

As Direct Repair Programs (DRPs) continue to decline and insurer control increases, independent body shops are facing new challenges to profitability and efficiency. The upside? With the right collision management software, shops can regain control, improve OEM documentation, negotiate insurance short-pays with confidence, and streamline day-to-day operations. Discover three proven ways modern software helps independent shops reduce cycle times, protect margins, and stay profitable in today’s repair landscape.

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The collision repair industry is rapidly evolving, and in 2025, success hinges on delivering an exceptional customer experience. With claim volumes declining, repair shops must embrace technology, streamline communication, and invest in training to stay competitive. AI-powered tools are enhancing efficiency, mobile apps are improving transparency, and customer retention strategies are becoming essential. Shops that prioritize customer trust, leverage innovation, and adapt to modern vehicle complexities will lead the industry forward. As James Rome highlighted in a recent interview, the future of collision repair is about reimagining the customer journey and staying ahead of industry shifts.

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