CDK Troubleshooting – Reconciling CDK

Sometimes a customer will call saying that the totals in CDK do not match the totals in Rome.  This is almost always a case of the RO being changed in Rome after it has been exported to CDK.  If the RO was exported less, then 90 days ago we can go in and look at the XML that we sent to CDK and see what the totals were at the time of the export.  Go into the server the customer is on and find their directory.  Go into the XMLOut folder and go to the date and time it was exported.  You can find this in the notes of the RO there will be a note when it was successfully exported to CDK.   You are looking for the XML file that says PostBWIP- and the RO number.   You can double-click the file and it will open it up with internet explorer and you can see where it will have the account number after <acct> and the amount after the <PostAmt>.  It will have these entries for all the sale cost and inventory accounts so we can see what we sent over to CDK.  If what is in here is different then what is in CDK then we will need to have CDK investigate how it got changed from what we sent over.