Changing Appointment Times (Estimate/Scheduled In)

How to change Estimate and Scheduled in Appointments

There are two types of appointments in Rome.  Estimate Appointments and Scheduled In Vehicles.

Changing Estimate Appointment Time (Red or Maroon Appointments)

1. Go into the Calendar.

2. Select the day the appointment is on.

3. Select the appointment you want to change.

4. Click the change box in the bottom right corner.

5. When the box opens, simply pick the day/time you would like to change the appointment to.

Changing a Schedule in Vehicle Appointment Time (Yellow Appointments)

1. Go into the Calendar.

2. Select the day the appointment is on.

3. Select the appointment you want to change.

4. In the bottom middle, you will see the box called Forecast. Click this button.

5. The Forecast screen will open for the appointment.

6. At the top left of the screen, you will see a START stoplight. To the right of that are a date and time field.

7. Change the date and time you would like to change the appointment to from there and save.

When changing times be mindful, the standard hours we set for a customer are 8 am-5 pm.  If you accept drop-offs earlier, please call support at 800-373-7663 to have your business hours changed so drop off times can be set appropriately.