The collision repair industry is evolving rapidly, bringing both challenges and opportunities in 2025. With claim volumes declining, repair shops must shift their focus toward enhancing the customer experience to remain competitive. Shops that leverage technology,...
The Declining State of Direct Repair Programs in the Insurance Industry
Direct Repair Programs (DRPs) have long been a cornerstone of the insurance and auto repair industry, serving as a bridge between insurance companies and auto repair shops. These programs were designed to streamline the repair process, offering benefits such as...
Body Shop Management: The Role of Rome Collision Management Software in Exception-Based Management
In the fast-paced world of automotive collision repair, the role of a body shop manager is both challenging and rewarding. A great body shop manager is not just a leader but also a strategist, capable of balancing customer satisfaction, employee productivity, and...
Write Better Estimates for Auto Repair
Writing better estimates as a body shop estimator is essential for customer trust, shop profitability, and smooth insurance claims. Here’s a best practice process to help you write better estimates: 1. Initial Damage Assessment: Walkaround Inspection: Conduct a...